We are seeking an experienced Operations Manager to oversee the daily operations of our property, ensuring seamless coordination across all departments and delivering an exceptional guest experience.

Key responsibilities include: 

• Lead and manage teams across front office, housekeeping, food & beverage, spa, and maintenance, fostering a culture of collaboration and excellence.
• Develop and implement operational policies and procedures to optimize efficiency and service quality.
• Monitor performance metrics and ensure compliance with health, safety, and regulatory standards.
• Partner with the General Manager to prepare budgets, forecast expenses, and drive profitability through effective cost-control measures.
• Address guest concerns promptly and professionally, maintaining the highest standards of service.

Candidate Profile

• 5–7 years of proven experience in hotel operations management.
• Strong leadership, communication, and problem-solving skills.
• Solid understanding of hospitality management principles and operational best practices.
• Commitment to cultivating a positive, engaging work environment for both staff and guests.
• A degree in Hospitality Management is preferred.

Estimate Salary: 
R18 000 to R20 000